Modern Vintage Fixture Warranty Policy

At Modern Vintage, our lighting fixtures are crafted with care to combine timeless design and lasting quality. To give you peace of mind, we provide a 2-year limited warranty on all fixtures.

Warranty Coverage

  • This warranty covers defects in materials and workmanship in Modern Vintage fixtures for a period of 2 years from the date of purchase.

  • If a fixture proves defective during the warranty period under normal use, Modern Vintage will, at its discretion, provide a replacement fixture or store credit equal to the value of the defective product.

Conditions of Warranty

To qualify for coverage:

  1. The fixture must be installed and used according to Modern Vintage instructions and specifications.

  2. The fixture must not have been altered, modified, or repaired by unauthorized persons.

  3. Proof of purchase (invoice, order confirmation, or receipt) is required.

  4. The warranty applies only to the original purchaser and is not transferable.

Exclusions

This warranty does not cover:

  • Damage caused by incorrect installation, improper handling, or use with incompatible bulbs or electrical systems.

  • Damage from accidents, misuse, abuse, fire, water, or external events beyond our control.

  • Normal wear and tear, including minor cosmetic changes (fading, scratches, or marks) that do not affect performance.

  • Bulbs used with the fixture (these are covered under the separate bulb warranty).

Warranty Claims Process

If you believe your fixture is defective under warranty:

  1. Contact our Customer Support team at [insert contact email/phone].

  2. Provide proof of purchase, a description of the issue, and photos if available.

  3. Modern Vintage may request the defective product be returned for inspection. Customers are responsible for all shipping costs.

  4. Once the claim is approved, Modern Vintage will provide either:

    • A replacement fixture, or

    • A store credit equal to the product value.

Limitations

  • Modern Vintage’s liability is limited to the replacement of the defective fixture or the provision of store credit.

  • Installation, removal, or labor costs are not covered under this warranty.

  • This warranty is in addition to, and does not affect, your statutory rights under the South African Consumer Protection Act (CPA).